FAQs

About us

At icelolly.com, we love finding our customers the best holiday deals around. We compare more than two million holiday prices every day so you don’t have to go elsewhere. By comparing holidays on our site, our customers save an average of £350 per trip.*

Have a question about the site? Read our answers to the most common questions from our customers.

What is icelolly.com?

icelolly.com is a price comparison site for holidays.

But what does that actually mean? Whether you’re looking for family fun in Fuerteventura or a boys’ break in Benidorm, our clever technology pulls in the latest deals from the UK’s top holiday companies. Millions every day, in fact.

This means you can see holiday deals on your chosen dates from your local airport side-by-side and in one place.

No need to have multiple tabs open. No worries about a cheaper deal being available elsewhere. Just sweet savings time and time again.

Once you’ve found a bargain break on icelolly.com, we’ll take you directly to the site of the holiday company selling it. We don’t sell holidays ourselves – we’re just the good guys who help you find the cheapest deals.

Do I book with icelolly.com or with the holiday company?

Think of icelolly.com like your trusty friend who always knows where to find the cheapest deals. You can compare holiday deals from top travel companies on our site. Then, when you’ve found a bargain break, we’ll direct you to the holiday provider with the best deal so you can book with them.

*Where does the “average saving of £350 per holiday” figure come from?

The "average saving of £350 per holiday" is based on a comprehensive price comparison study conducted by Ice Travel Group on 15 January 2026. The saving was calculated by comparing the total price of 285,386 clicks on unique holiday deals available across icelolly.com for identical or comparable travel dates, durations, board bases and accommodation standards. The £350 figure represents the mean average saving found across the dataset.

Individual savings will vary based on specific destinations, departure dates, booking lead times and party sizes. Savings are not guaranteed for every search or booking. The savings calculation excluded optional extras such as hold luggage, transfers or travel insurance, unless explicitly stated as included in the base package price of both comparison points.

How does icelolly.com make money?

icelolly.com is free, secure and easy to use, so it won’t cost you a penny to find a cheap holiday through our site.

We make our money from the holiday companies who have deals on the site. They pay us either through a pay-per-click fee or a percentage of the holiday price when a customer books.

How does icelolly.com choose which deals to show first?

Our clever search tool automatically sorts your results with icelolly.com’s recommendations first. The top results are the ones that best reflect your search criteria, offer value for money and offer us remuneration through a pay-per-click deal.

You can also choose to filter your deals by price with the holidays that cost the most or least first.

Is booking with icelolly.com cheaper than booking direct?

icelolly.com is a price comparison site so you don’t book holidays through us - we’ll direct you to the holiday company with the best deal so you can book with them.

But, by using icelolly.com, you can be confident that you’re finding a cheap deal. We compare more than two million holiday deals a day to make sure our customers can get away for less.

Does icelolly.com have promo codes or discount vouchers?

As you don’t buy holidays from icelolly.com, we don’t have promo codes for our site. But, as we’re passionate about finding deals, we scour the market for sweet savings every day.

Pricing

Why do prices change when I click through from icelolly.com to a holiday company to book?

The prices you see on icelolly.com are the most up-to-date prices we have from the holiday companies we work with. However, holiday prices can change by the minute due to supply and demand so, from time to time, there may be a slight difference when you click through to book. We strive to keep these prices as accurate as possible.

Some prices might not include everything you’d like, either. Can’t travel light? Make sure hold luggage is included. Hiring a car too much like hard work? Check whether transfers cost extra.

What is included in the advertised price on icelolly.com?

All package holiday prices on icelolly.com include the cost of flights and accommodation as well as taxes, booking fees and hand luggage. As hand luggage allowances can vary, make sure you check what your exact allowance is with your airline before you fly.

If you need anything extra that’s not included in your holiday package deal – hold luggage or a transfer, perhaps – factor this into your overall price.

How do I find out whether hold luggage or transfers are included?

Under many holiday deals on icelolly.com, you’ll see three icons for baggage, transfers and low deposits. Click on these to find out what’s included in the price quoted. When you click through to book your trip with your chosen holiday company, double check what’s included here, too.

If these icons aren’t next to your deal, make sure you check what is provided on the details page of your chosen holiday company’s site before you book.

Why am I being charged full price for my child?

Our search tool classifies children as between the ages of 0 and 17. However, some of the companies on our site have different definitions and prices for children. We recommend that you check the definition of a child and the price related to this with the company that you plan to book with.

Booking your break with confidence

Are the holidays on icelolly.com ATOL protected?

At icelolly.com, we believe that a great deal isn’t just based on the cheapest price – your money should be protected should anything go wrong, too. So, all travel companies on icelolly.com must provide financial protection for the package holidays they sell in line with The Package Travel and Linked Travel Arrangements Regulations 2018. If the package holiday you booked includes a flight, your holiday will be protected through the ATOL scheme. If your package holiday does not include a flight, protection will be provided by ABTA or the Travel Trust Association.

How do I check if a travel company on icelolly.com is a member of ABTA?

To make sure the travel company you want to book with is an ABTA member, check here.

How do I check if a travel company on icelolly.com holds an ATOL licence?

To make sure the travel company you want to book with holds an ATOL licence, check here.

What happens if I book accommodation only?

The above financial protection may not apply to accommodation-only bookings. Please check and confirm what financial protection is in place with your travel provider before making a booking.

Booking your holidays your way

How can I find all-inclusive holidays on icelolly.com?

Whether you love all-inclusive holidays or prefer self-catering getaways, there are filters on icelolly.com to help you find your dream trip. Simply fill in where you’d like to go along with your nearest airport, travel dates and group size then use the filters on the left-hand side of your results to tailor them to your taste.

Need all-inclusive inspiration? Take a look at our all-inclusive holidays page to see the latest deals

Can I book low-deposit holidays on icelolly.com?

Many of the travel companies on icelolly.com offer low-deposit holiday deals when you book far enough in advance. Holiday companies have different terms and conditions for low-deposit holidays – you may have to pay your remaining holiday balance two weeks before you travel, or eight or more weeks before – so always check before booking.

How do I find the best last-minute deals on icelolly.com?

If you know where you’d like to go, use our search tool to find the best last-minute deals in your destination. You’ll be on the beach in no time!

Need some inspiration? Take a look at our last-minute holidays page which is filled with the latest deals and suggestions on top places to visit.

Remember that flexibility is key to finding the cheapest last-minute deals, so you could try icelolly.com’s ‘any destination’ search option to jet away to sunny shores at a price that will make your wallet happy.

Who to contact about your holiday

I have a question about the holiday I've booked via icelolly.com – who do I contact?

As we don’t sell holidays – we compare holiday prices for you – you’ll need to contact the travel company you booked with if you have any questions about your trip. Contact details can be found in the email you received confirming your booking. Can’t find this? The name of the travel company you booked with should also be on your bank or credit card statement, depending on how you paid.

I have a question about a holiday advertised on icelolly.com – who do I contact?

If your question is about the holiday you are looking at – such as what’s included – you’ll need to contact the travel company selling the holiday directly.

If your question is about our site, please contact a member of our team by email using customerservice@icetravelgroup.com

I’ve spotted an issue on icelolly.com - who do I contact?

We’re always looking to make the customer experience on our site the best it can be so we welcome both positive and negative feedback, including faults, speed issues and errors. Please email us at customerservice@icetravelgroup.com.

I can't remember the name of the company I booked with via icelolly.com – how do I find this out?

The company you bought your holiday from should have sent you an email to confirm your booking. Its name and contact details will be on this. Can’t find your email anywhere? Check your junk email or spam folder. Still can’t find it? The name of the travel company will also be on your bank or credit card statement, depending on how you paid.

I want to cancel a holiday that I’ve booked – who do I contact?

If you’d like to cancel your holiday, you’ll need to contact the travel company you booked with. They will be able to provide you with all of the relevant information regarding any cancellation policies that might apply.

Do I need a visa for the destination that I am visiting?

To find out the entry requirements for the destination you are visiting, take a look at the latest advice from the FCDO.